Dispatch and delivery policy

Dispatch and delivery policy

The Italian Bean will dispatch your order within 24 business hours of receiving your order.

Delivery of the goods depend on your location, some remote areas may require 5 to 10 business days for delivery. If you require an order urgently, please contact us and we will make every effort to accommodate your request by giving your order special attention or priority.

While we endeavour to keep our website listings up to date, all products are subject to availability. We will contact you directly if a product you have ordered is unavailable.

Delivery and Charges

Your order’s delivery charges are calculated at check-out and is shown based on your delivery postcode. Our aim is to offer the best possible rate. A re-delivery fee may apply if an incorrect delivery address has been supplied.

Refunds, Returns and Exchanges

The Italian Bean prides itself on delivering the highest quality goods, to your doorstep in the fastest possible way. If any goods arrive that do not meet this high standard, we will gladly replace them.

Damage occurred during transport may be excluded from exchange or refund.

Notifications of returns, complaints or quality issues must be made within 5 days of receipt of the goods.

Please note that delivery/shipping costs of defective products are non-refundable. Our liability is limited to the goods we have dispatched. Any actual or financial damages caused by our goods, services or processes are excluded from any liability. We do not take responsibility for any products returned without a return authorisation by us.

Personal preference or changing your mind is not considered a reason for return and refund. Please make sure that your choice of product is the correct product. E.g. products that have been ordered but do not fit your coffee machine cannot be refunded. Before we will replace a product, proof of purchase must be supplied and the defective product returned to CDA. A refund will only be issued to the extent required by the Trade Practices Act 1974 (Commonwealth) and the respective state Sale of Goods Act legislation. Refunds for goods that may have been damaged in transport are governed by the Terms & Conditions of the respective carrier.

The Italian Bean reserves the right at any time and without notice to change the content of its website, Products, Offerings, Prices and its Terms & Conditions. The laws of NSW, Australia govern the relationship between The Italian Bean and the Customer. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms and Conditions which will continue in full force and effect.

Privacy Policy

We are committed to protecting your privacy.
We use the information we collect about you to process orders. Your personal and credit card details are not stored on theitalianbean.com.au.
Your personal contact details will remain confidential and will not be shared, leased, sold and exchanged with any third party under any circumstances.